Privacy Policy

At Federal Employees (Kingston) Credit Union Limited, we prioritize the confidentiality and security of your personal information. Your Credit Union is committed to developing and maintaining policies and procedures that protect your rights. You have the right to control the collection, use and disclosure of your personal information.

We hold personal information about Members to help us meet and maintain your financial service expectations. This information may include your name, address, age, income, use of accounts and credit history, as well as any relationship of others that are linked to your accounts. This information is obtained from our Members directly and from the products and services you use.

We only collect information that is absolutely necessary. With your consent we obtain information for the following purposes:
• To establish and verify your identity;
• To understand your needs;
• To develop, manage and offer products and services that meet your needs;
• To determine your suitability and/or eligibility for products and services;
• To evaluate your credit standing and to share or exchange reports and information with credit reporting agencies;
• To detect and prevent fraud for Members and the credit union;
• To meet legal and regulatory requirements.

The choice to provide the Credit Union with personal and detailed financial information is always your choice. In financial dealings, your decision to withhold certain financial information or non-financial information may limit the services we are able to provide and make it difficult for us to advise you or provide you with alternative choices.

Our Privacy Policy is based on the following ten principles:

1. ACCOUNTABILITY: The Credit Union is responsible for personal information under its control and shall designate a Privacy Officer who is accountable for the Credit Union’s compliance with the principles of the Code.

2. IDENTIFYING PURPOSES: The purposes for which personal information is collected, shall be identified by the Credit Union at or before the time the information is collected.

3. CONSENT: The knowledge and consent of the member are required for the collection, use and disclosure of personal information, except in specific circumstances as described within this Code.

4. LIMITING COLLECTION: The collection of personal information shall be limited to that which is necessary for the purposes identified by the Credit Union. Information shall be collected by fair and lawful means.

5. LIMITING USE, DISCLOSURE AND RETENTION: Personal Information shall not be used or disclosed for purposes other than those for which it was collected, except with the consent of the member or as required by law. Personal information shall be retained only as long as necessary for the fulfillment of those purposes

6. ACCURACY: Personal information shall be as accurate, complete, and up to date as is necessary for the purposes for which it is to be used

7. SAFEGUARDS: Personal information shall be protected by security safeguards appropriate to the sensitivity of the information.

8. OPENNESS: The Credit Union shall make readily available to members specific, understandable information about its policies and practices relating to the management of personal information.

9. INDIVIDUAL ACCESS: Upon request, a member shall be informed of the existence, use and disclosure of their personal information, and shall be given access to that information. A member is entitled to question the accuracy and completeness of the information and have it amended as appropriate.

10. CHALLENGING COMPLIANCE: A member shall be able to question compliance with the above principles to the Privacy Officer accountable for the Credit Union’s compliance. The Credit Union shall have policies and procedures to respond to the member’s questions and concerns.

All Staff and Board of Directors at Federal Employees (Kingston) Credit Union Limited are obliged to keep your personal and financial information confidential. Employees, officers and directors are individually required to sign an oath of ethical conduct annually, including a commitment to keep personal information in strict confidence.

We have developed a Privacy Policy and appointed a Privacy Officer to protect our Members. The Privacy Officer is responsible for monitoring information collected and data security, as well as ensuring that credit union staff receive appropriate training. The Privacy Officer, Mike Fleurie, also handles any questions, concerns or requests for access to personal information.

It is our preference to obtain your written consent to use the information for the purposes described above. However, in the event we do not obtain your consent in writing, we reserve the right to imply your consent for the specified purposes, until such time as you either provide further written consent, limit or withdrawl your consent.